PRODUCTS & QUALITY

Q: What products does Gettee Store offer?
A: Gettee Store provides a wide range of print-on-demand products, including apparel (T-shirts, hoodies, dresses), accessories (caps, bags), and home décor items such as wall art and pillows. All designs are carefully created to deliver unique style, comfort, and individuality.

Q: How does Gettee Store ensure product quality?
A: We partner with trusted manufacturers and use carefully selected materials. Each product is made to order and checked before shipment to ensure it meets our quality standards.

Q: How should I care for my products?
A: Please follow the care instructions on the product label. In general, we recommend washing items in cold water on a gentle cycle, turning them inside out, and air drying or tumble drying on low heat.

ORDERING & PAYMENTS

Q: What payment methods do you accept?
A: We accept secure and widely used payment methods, including:

• Visa
• MasterCard
• American Express
• Debit Cards
• PayPal

Q: Is my payment information secure?
A: Yes. We use SSL encryption and secure payment gateways to protect your personal and payment information. Your card details are not stored on our servers.

Q: In what currency are your prices listed?
A: All prices on our website are listed in USD. If you are purchasing from outside the United States, your bank or payment provider may apply currency conversion rates or international fees.

SHIPPING & DELIVERY

Q: Where do you ship to?
A: We ship to multiple countries worldwide. Availability may vary depending on logistics and regional conditions.

Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and selected shipping method. Promotional free shipping may be available for certain regions or campaigns.

Q: How long will my order take to arrive?
A: Estimated delivery time is typically 12–25 business days, including:

• Processing time: 1–10 business days
• Shipping time: 11–15 business days

Please note that delivery times may vary depending on destination and external factors.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can also track your order via our Track My Order page.

RETURNS & REFUNDS

Q: What is your return policy?
A: We offer a 30-day return policy from the delivery date. Items must be unused, unwashed, and in original condition with tags and packaging. Customized products are not eligible for return unless they are defective or incorrect.

Q: How do I request a return?
A: To initiate a return, please contact us at support@getteestore.com with your order number and reason. Our support team will guide you through the process.

Q: Who pays for return shipping?
A:

• If the item is defective, damaged, or incorrect: we cover the return shipping cost.
• For other reasons (e.g., wrong size or change of mind): customers are responsible for return shipping fees.

Q: When will I receive my refund?
A: Refunds are processed within 7–10 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

Q: Can I exchange an item?
A: Yes, exchanges are available depending on product availability. Please contact our support team for assistance.

CUSTOMER SUPPORT

If you have any questions about your order, shipping, or products, feel free to contact us:

GETTEE STORE

Email: support@getteestore.com

US Office: 814 Mission Street, Suite 600, San Francisco, CA 94103, United States

Vietnam Office (Head Office, R&D & Warehouse): 136 Street 11, Phuoc Binh Ward, District 9, Ho Chi Minh City, Vietnam

Customer Service Hours: Monday – Friday, 09:00 AM – 05:00 PM (UTC -7)